Doubt JRP is ISO 9001 complaint. No Customer focus. Poor debtors management.

In 2022 I had 2 MRI's done. Once I was discharged from hospital, I had followed up on my accounts outstanding and ensured that they were paid up in full. Even asked for a statement to confirm nothing was outstanding. Not once during this process did JRP call me first to ask for payment.

Then this year I got a rude call from their debtors department stating they were going to hand me over for an outstanding amount of around R700. After sending them all the proof that I was the one doing their job by begging for invoices and statements and giving them the proof it was brushed off and they insist on me paying for something my medical aid has already paid.

I then sent proof that my medical aid has paid for it (taken directly screenshot from my medical aid with dates and times that it is current). I then tried to log a complaint and was given a complaint email address that just bounces back. I was then referred to the debtors manager (Sharon) who kept brushing off my complaint insisting on that I pay. I have now been trying to follow up from her what is happening with my complaint and she is ignoring me.

But behold I got post in June 2023 that is back dated to 2022 stating that I owe now more than R8000. I sent Sharon again emails and still she is ignoring me.

I have tried going through the correct channels to have this resolved. JRP does not have a complaints department and their staff are clearly not trained to deal with complaints. Makes me wonder if they are even ISO 9001 compliant?