What Service?

Good day

After several emails and phone calls to the Jacklin Big & Little Crochet call centre, I am still not any closer on resolving my problem of cancelling and refunding my backorder and subscription nor speaking to a manager. I am convinced that they are in cahoots with cell phone companies to try and keep you on the line as long as possible (using up airtime while checking/confirming whatever excuses to give for what scenario), making promises that emptier than my wallet. Even the information provided diverse from agent to agent, no consistency. Promises of courier deliveries and then parcels sent to the PO without notification even thought you paid for courier service, and a parcel that never arrived at the PO. I want my money refunded; airtime refunded; data for emails and logging this complaint refunded and time spend wasted on getting this resolved.