Very bad service from Jacklin Enterprises

The worst service I ever got from an service provider, I struggle since Feb. 2019 to get my backorders of missing military watches collection. Payment was done and still nothing received. After many emails and calls there are still no luck. Full of lies as I got different feedback from every contact I make when calling. Told me first package was send thru courier, then it was send to post office, then it is still on the way and they will come back to me to find out where the stuff are which never happened. The tracking numbers is just recorded but never send as I called the so said courier company. The service is absolutely poor and I asked twice for a refund which falls on deaf ears. I keep asking to speak to an manager which till date never happened. I need urgent help to get my money back.....