Took money yet have not received goods

I have had the WORST service from Jacklin Enterprises - Disney Book Club!! I have cancelled my subscription with them in May...they debited my account with R 500.00 (6 books that I still needed to receive). Every time I phoned to see when my books would arrive, they had various different excuses. It is 24 August now...3 months after my cancellation and 3 months since they took my money, yet I still have not received my books!! Upon phoning customer care today, I was told that the books are at the post office. I once again explained to the consultant that I work during the day and can not take off work to go to the post office and besides that, the post office is in liquidation and almost always on strike. Besides that, I PAID for the books to be couriered to my place of work. The consultant told me to phone him back in 2 weeks to see if the post office returned the books to them, and then I once again have to make a request for the books to be sent to me. How is that for service and ****************?!? I will spread the word among all parents that I know so that people will not fall in the same trap as me!!