STILL NO REFUND

IN MID MARCH I CALLED THE CALL CENTRE TO CANCEL MY MEMBERSHIP , I SPOKE TO BERUSCHA VAN WYK WHO ASSURED ME THAT THE LAST DEDUCTION WILL BE MONTH END OF MARCH .... TO MY SURPRISE ANOTHER DEBIT ORDER WAS DEDUCTED IN APRIL ... I CALLED IN ON THE 4TH OF MAY SPOKE TO ROBIN BIGGS AND ADVISED HIM I NEEDED THE MONEY BY THE 06TH WHICH HE THEN SAID THE FUNDS CAN ONLY BE REFUNDED IN 7 DAYS ... I WAITED AND STILL NO REFUND AFTER A WEEK ... MY FUNDS MUST BE REFUNDED ASAP AND JACKLIN WILL COMPENSATE ME FOR THE INCONVENIENCE CAUSED... THIS MATTER WILL BE TAKEN TO THE OMBUDSMAN IF I DO NOT RECEIVE MY FUNDS WITHIN 12 HOURS.