POOR ON DELIVERING BUT QUICK ON THREADS

I cancelled my subscription in February 2018. It was confirmed from your department that I did cancel the subscription and that there is no outstanding fees from my side. Then in May I started receiving postal account stating that I owe you R180 for calendars and yearbooks, that I never RECEIVED ,The last parcel I received was in Feb.( I think) prior to me cancelling my subscription. These account kept on being sent to me via postal mail and it escalated into threads and final demands, I paid that account, without ever receiving the good you claimed ,and this was after me cancelling my subscription. I did mail the proof of payment on the day I paid the account . It seems like this is a standard thing for Disney Book Club…..not getting what you paid for, As when I joined I was promised a backpack but never received it due to “ stock problems”, so not getting what the client pays for is standard at this company. Even if they have all your details, they prefer to use postal service and they will not attempt to contact the client to resolve any issues or problems. Fast to take money but poor on delivery!!!!