Pathetic

Jacklin Enterprises has a terrible customer service system. I requested afrikaans version of books be sent to me from Feb 2018, customer service agent confirmed this will be done, to my surprise I received yet another English pack, Phone them to inform them of their mistake, and the consultant apologizes and informs me my afrikaans pack will be sent within the next few days. I then inform him that I am not going to pay for my March pack as I was sent the incorrect books and if that is the case they must send a courier at their own cost to collect the incorrect pack. He then says no, no need keep the current pack as a courtesy, don't pay, wait for the afrikaans pack and then pay. Needless to say, March came and went, April came and went, followed up, received an email I have to pay first before the afrikaans pack will be delivered. Informed the agents via email what the story was, received yet again another email apologizing and said the afrikaans pack will be sent. May came and went, followed up, no response. June came and went, followed up, no response. July received a statement informing me of the outstanding balance due and it will be handed over - emailed again the correct story, no response. Absolutely pathetic. To think I keep on trying to get hold of them because I want the matter to be resolved as I still want the books, definitely informing all my fiends who have joined to discontinue this service.