Non delivery and pathetic customer service

Absolutely horrible service. I made payment on issue 12 of the route master part works on the 10/11/2018 and to date I haven't received my order and the post office is being cited as the cause. When I called the post office they stated that the backlog was cleared by the 29/11/2018. Either which way if Jacklin was using the post office they should have tracking numbers to provide clients. Instead I was told that only UK customers get their deliveries in 7-14 days will South African customers have to play Russian roulette with our Post Office and hope we get the parcel delivered.