Jacklin Enterprises don't do customer service.

Right. So admittedly this is a luxury item but still...anybody who likes hobby collections will surely understand.

I am a premium subscriber to Jacklin's Formula One Collection. I specifically chose the premium subscription in order to receive the extra models and trucks, thus having a complete collection. I also received email confirmation that I was placed on the premium subscription, as well as the higher monthly debit that goes along with it.

The first few extra hard arrived, but the trucks never did. Three weeks ago I called their helpline to enquire, and their telephone staff informed me that according to my account I was no longer a premium member and they would not change it now as it is on issue 32 already.

I then forwarded their confirmation email to them and kindly requested the sort out the mess. Nobody rep****. Four days later I forwarded my email I sent days before, requesting a response asap. Nobody rep****.

Last week i called in and spoke to Gloria. Gloria said that her superviser was on lunch but assured me he would call me back within the hour. When I heard nothing 4 hours later, I called in again and was assured by another telephone assistant that Gloria would call me back after her current call. She never did.

Three days later I called again and asked to be put through to her. I asked why I had not been called back and she said her superviser was investigating. She promised he would definitely call by the following afternoon. That was 5 days ago. Lo and behold nobody has called yet again.

I have no intention of stopping. I will bug them consistently until it is sorted. But I highly advise everybody think twice before using their subscription service. Clearly customer service is not even remotely important to them.