I'm just another statistic for a non delivery from them

It's disappointing that I even have to give this company a one star rating - they don't deserve any stars and reading all the complaints about them, I have clearly just become another one of their unhappy statistics. I decided to subscribe to a fortnightly magazine in November 2018. I was a bit reluctant having to pay the ridiculous amount for courier costs but, I don't trust the postal service and I had knee surgery which put me out for a while - couriering to a Postnet would just make sense since I live on a farm and I enjoyed pottering around with the little projects - Delivery to Postnet was also not a problem when I spoke to them the first time. I am still waiting for paid for the issues that I've paid for. The excuse seems to be generic and pretty much 'copy and paste' from a person called Delma saying that the goods were sent (wait for it) on the 6th of Feb 2019 but they can't provide me with any proof. After a few emails (and receiving the same one for the 4th time) I mailed Hatchette Publishers in the UK - which just diverted me back to Jhb. Last week I phoned and spoke to (what I thought) was a very helpful lady (I unfortunately didn't get her name but she kindly she informed me that the subscription I had cancelled because I was so annoyed was actually still active). She informed me that the courier company that they use doesn't deliver to Postnet and that Delma doesn't take calls in that department. This very nice lady said that she would send me the back dated publications and the 2 latest issues - a week later, I'm still waiting. Now that I can get around, it's disheartening to see the latest publications on the shelves and yet, I still wait for my VERY late parcel that was meant to arrive in February