First delivery - and it already has me not very impressed

<p>I am an avid fan of DC and when the DC graphic novel collection came along, I jumped at the chance to get hold of these books (a sa lot of them are very hard to come by these days or are very expensive to import). Was not too happy that I had to subscribe to get all the extra's and special editions, but went along with it. First gripe - took my money of my credit card on 27 November - only got the delivery today (and that's from Centurion to Midrand - not exactly thousands of miles apart!). Second gripe, opened the parcel and one of the two books has an inch long tear on the cover (still in the plastic outer wrapping, so this was packed like this)! Now who does quality checks at Jacklin? Uhh, nobody I guess? Sent a mail of to their services department (which had two different e-mail addresses on their mail to me on - so not sure if it even reached them). Now please tell me that I can have the replacement sent to me within the next day or two? or it's bye bye!</p>