Bad Customer Services and Communication

I have been enjoying their services and the Cake decor subscription I ha e with them. The only problem is that you never receive anything on time, I have been waiting since July to receive any letter from them to indicate what my next subscription will be. I pay according to the letter they send. I recently received a text message informing me about a outstanding balance on my "account" no one has ever contacted me via sms, email or phone call. Shortly after I received another text message saying I have been handed over. I tried calling but no response so I sent them an email and still no response from Jacklin side. This is terrible customer services, how should we sort this unknown problem out if you can't even get hold of them. I am really dissappointed in their bad services as it was not always like this.