Account in arrears

We have subscribed to the Disney club. I have unsubscribed effective 1 June 2017. After this a trail of emails came stating that I have a account in arrears. Which I didn't understand. After several emails going up and down disputing the account it was still unsettled. I've tried many times to call Javelin and returned ONE call where they tried to call me - a voicemail stated that 'should you be trying to get hold of Javelin about a missed call , they will call you back'. This was on call from Javelin. Several emails between us not solving the account dispute and not explaining/answering my questions. Assuming that this account query was still being investigated by Javelin, I've received a shocking call last week that my account was handed over. This is really not acceptable, seen that I always pay accounts and considering the fact that I have an active email trail with Javelin regarding my account.

Also when I called NRB, they have handed the account over in my daughter's name, who is a minor! This again is disclosing minor information with adult/parent consent.