CHANGE OF WEEK WITHOUT PRIOR CONSULTATION/NOTICE – BREACH OF CONTRACT

We purchased a share block week at Jackalberry Ridge, Marloth (at the time, the company was Leisure Options but was taken over by Dream Resorts/Dream Vacations) in September 2014 on an auction. We specifically purchased the week of 16 June as this is a public holiday. Every year, our week came during around the 16th of June, and it was our understanding that we purchase this specific week ‘for life’. This year, we will not be able to make use of our week but wanted my sister in law to go in our place as it works out perfectly due to the school holidays falling in that week as well. I contacted Nisha Tavaria on 21/03/19 to confirm the exact dates and was told on 25/03/19 after chasing my query, that our week is now suddenly from 12-19 July! Not just a week or two, but a whole months’ difference in dates! Not once were we informed that it might change due to school holidays.

After various emails between myself, Angela Green and Nisha Tavaria, I am still no closer to a solution. They keep bypassing my questions about sending me the terms and conditions where it clearly states that this week is subject to change due to school holidays. I have been through every single email, searched their website, the internet, and I can’t find this anywhere!

I have also requested how we can cancel/sell this week, as I am very disappointed that this company do this without consulting the affected members first. We have paid our levies every year, we even paid the special levy in full when we got the bill. I have clearly stated that we now live in the UK and would be looking at cancelling this week as clearly, they just move it around as it suits them, but then it doesn’t suit us! We are missing out due to this move, and we are losing money.

On 24/04/19 I received a call from one of their representatives, after sending various complaints (first being on 09/04/19, another on 18/04/19 and I have also sent an email today ) that promised to send me the T&C's, a form of how to get on the reseller list, as well as look at an alternative date in August that we can do a permanent swop to a more convenient week. I expressed the fact that I am reluctant to do this, as school holidays might change again, and then we are in the same position as we are now. I still haven't had anything from them.

I was offered in August for this year, and this has been sorted out, but this still doesn't solve the problem in the long term. I am really annoyed and fed up that something that you buy for relaxation can turn into something so stressful!!