JB
James B

1 reviews | Active since Nov 2018

13 May 2019, 12:11

Mediocrity will not prevail

I posted this review on Jackal Creek Golf Estate, last week Wednesday after playing this course.

Me and my fiancé played this course today. We had an 11:36 tee time. From this morning 08:00 we tried calling the pro shop to book a cart. We called 4 times with no answer. My fiance then sent a facebook message to request a cart. We got a reply that we had secured one. When we got to the proshop, the lady inside told us the internet was down. The marshall requested to be patient and wait until the field turns. At 11:31 we still didnt have a cart. We were only given one 1 minute before teetime. We went off at 10, we were told that there are 2 other people joing us, they were nowhere to be found so we ended up being a 2 ball between 2 four *****. On the 4th hole of our second nine the cart's battery started dying, we then requested 4 times on the cart system that we needed a new one and then facebook messaged jackal creek golf estate. The cart could no longer conquer uphills, so we started falling behind. On the 7th hole the cart battery finally died. On the 7th green Calvin (the rudest marshall I've ever come across in my life) said that we were lying and that we did not request anything. We walked the last 2 holes while marshals passed us on the way to rescue the stranded cart. This was the worst experience on a course I have ever experienced!!!!! ever ever ever!!!! I've been playing golf for 22 years. People walking on the course while one is playing, other players playing your ball. bad bad bad!!!!!!!!!! Ridiculous!!!! Bad management!!!!!!!!

After abovementioned complaint, I called the proshop who gave me the club manager's number. I then called this manager (no answer), then sent a complaint via whats app. He responded that they will contact me via email....

I'm still waiting...

I will not allow mediocrity to prevail, be better!

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