When a customer should do the work of Jack Lemkus staff

Good Day To whom it may concern

I would like to highlight the unprofesional and dissapointing service from store Jack Lemkus.

I purchased the sneakers originally online on the 14/06/2023 and was delivered 19/06/2023. I then returned the sneakers on the 24/06/2023.

When I arrived at the store 1stly no one was interested in assisting me on the floor.

I then fitted the 8.5 and 9.5 on my daughter to see which was fitted best.

I then decided to take the 9.5 , went to the till and informed the cashier Shireen and oh my word u really need to improve on your cashiers especially when they so delayed and slow for such a hip store.

I explicitly informed her that I will take the 9.5 and she clearly got it mixed as a normal person will remove the 8.5 pair to continue with the 9.5 purchase and she did no checks when proceeding with the purchase.

After purchasing the pair sneakers for my daughter for which was it was suppose to be for Eid(29/06/2023). I assumed everything was perfect but what a surprise I experienced on the morning of Eid(29/06/2023) when I saw I had an 8.5 and 9.5 shoe in the box , A damn odd pair😡.

I phoned them on Eid went to voice mail.

I then contacted them (Jack Lemkus) on the 30/06/2023 and spoke to unprofessional manager by the name of Asher. I must say if your manager is so unprofessional and blaming your customer for a check a cashier should do then what do u expect by the day to day running of the business.

He actually blamed me the customer for not checking before i left the store on Saturday(24/06/2023)and even asked me do I know how many sneakers they sell?

His words: Why Didn't I Also Check Before I Left The Store

"They Sell Over 300 Pairs A Today So They Can't Still Check Every Pair And They Just Usually Scan The Box And Off You Go"

That is a response from a manager. No apology , no offering to deliver the correct pair nothing of the sort. Few minutes after I contacted the store , I received a voice mail message , saying they found the odd pair and it's in store which will be left at the till for collection.

Now I need to use my petrol money to go to the store again and if I want a refund there is still a waiting time on purchases made by debit card, just because of the bad service I got due to no quality checks done by their company staff members.

With an attitude like this I would never refer them to any customer, the disrespect and the way he spoke to is very alarming.