Pathetic service

<p>Just over a month ago my husband and I purchased a Nike le bron at jack lemkus as we simply love the fact that they always have different styles of shoes compared to the normal stores selling branded shoes. 3weeks later noticed some stitching coming loose at the top close to the lace but didn't fuss about it. My husband then calls me, about to put on his shoes for the 3rd time and says the gold plating on the shoes has lifted. So I get home and I suggest without thinking too much, we will have to glue it. He says no! Why should I glue a shoe I have a little over a month which i paid R2100 for and immediately I realise that's true. So I call them and they say point blank they will send it for repairs...however I can bring in it so they can have a look. I returned the shoe the manager then phones to say that they will have to send it away and cannot refund me and i can buy another pair of shoes at cost price...really? So i have to spend well over a 1000 again as courtesy? The manager then phones to say they have fixed it and I can collect...I have never experienced such pathetic service in my life from a store I purchased and recommended many to. I can mention many stores that have replaced any item if it broke within such a short time span. The shoe is still at the store...and everyone in the store made me feel as if I'm crazy to request a brand new shoe or my money back...</p>