JAC Boksburg

JAC T9 Warranty Dispute: Missing Engine Bolts Despite Full Dealer Service History

I am extremely disappointed with the service from JAC Motors Boksburg and JAC Motors South Africa regarding a serious warranty issue on my JAC T9 2024. I purchased the vehicle from King of Cars. Within a month, the vehicle already had performance issues and had to be taken to JAC Motors Boksburg, where it stayed for about two weeks. This was my first warning sign about the quality of support. In December 2025, I returned the vehicle to JAC Motors Boksburg for its 60,000 km service, which was completed through their authorised workshop. No issues were reported at that time. In March 2026, I noticed abnormal engine noise and returned the vehicle again under warranty. I was then told that exhaust manifold bolts were missing and that I must personally pay approximately R4,000 for replacement of bolts and a gasket.This makes absolutely no sense: The vehicle is still under warranty, It has only been serviced by authorised dealerships, Exhaust manifold bolts are NOT wear-and-tear items, No missing components were identified during the recent service. Instead of taking responsibility, the dealership attempted to shift the cost to me. The vehicle remained at the workshop for about two weeks before meaningful feedback was provided, which reflects very poor customer handling. Because of this unacceptable response, I have now escalated the matter to MIOSA and the National Consumer Commission under the Consumer Protection Act. This experience has seriously damaged my confidence in JAC, and I see most people are complaining about after sale service especially their warranty side of things.