ND
Ntebo D
1 reviews | Active since Nov 2024
07 Sept 2026, 07:37
Jabulabets
I'm trying to withdraw my winnings they are saying i have to wager my bonus first but the promotional message that i recieve it says it's a wager free bonus
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Jabulabets's replyOfficial
11 Sept 2026, 09:56Hi Ntebo,
Thank you for bringing this to our attention. We understand your concern, particularly if the promotional message you received clearly stated that the bonus was wager-free, while you are now being advised that wagering is required before you can withdraw.
We would certainly like to look into this for you. Bonus terms can vary depending on the specific promotion, so we need to verify the exact promotion app**** to your account and the terms that were applicable when you received it.
If you still have the promotional message or screenshot showing that the bonus was advertised as wager-free, please share it with our Support Team. This will allow us to review the promotion and ensure that the correct terms have been app**** to your account.
We apologise for the confusion and appreciate you bringing this to our attention. As a valued customer, we want to ensure that your query is reviewed properly and that you receive a clear explanation regarding your withdrawal.
Kind regards,
Jabulabets Support Manager
Thank you for bringing this to our attention. We understand your concern, particularly if the promotional message you received clearly stated that the bonus was wager-free, while you are now being advised that wagering is required before you can withdraw.
We would certainly like to look into this for you. Bonus terms can vary depending on the specific promotion, so we need to verify the exact promotion app**** to your account and the terms that were applicable when you received it.
If you still have the promotional message or screenshot showing that the bonus was advertised as wager-free, please share it with our Support Team. This will allow us to review the promotion and ensure that the correct terms have been app**** to your account.
We apologise for the confusion and appreciate you bringing this to our attention. As a valued customer, we want to ensure that your query is reviewed properly and that you receive a clear explanation regarding your withdrawal.
Kind regards,
Jabulabets Support Manager
Jabulabets's reply11 Sept 2026, 09:56
Official
Hi Ntebo,
Thank you for bringing this to our attention. We understand your concern, particularly if the promotional message you received clearly stated that the bonus was wager-free, while you are now being advised that wagering is required before you can withdraw.
We would certainly like to look into this for you. Bonus terms can vary depending on the specific promotion, so we need to verify the exact promotion app**** to your account and the terms that were applicable when you received it.
If you still have the promotional message or screenshot showing that the bonus was advertised as wager-free, please share it with our Support Team. This will allow us to review the promotion and ensure that the correct terms have been app**** to your account.
We apologise for the confusion and appreciate you bringing this to our attention. As a valued customer, we want to ensure that your query is reviewed properly and that you receive a clear explanation regarding your withdrawal.
Kind regards,
Jabulabets Support Manager
Thank you for bringing this to our attention. We understand your concern, particularly if the promotional message you received clearly stated that the bonus was wager-free, while you are now being advised that wagering is required before you can withdraw.
We would certainly like to look into this for you. Bonus terms can vary depending on the specific promotion, so we need to verify the exact promotion app**** to your account and the terms that were applicable when you received it.
If you still have the promotional message or screenshot showing that the bonus was advertised as wager-free, please share it with our Support Team. This will allow us to review the promotion and ensure that the correct terms have been app**** to your account.
We apologise for the confusion and appreciate you bringing this to our attention. As a valued customer, we want to ensure that your query is reviewed properly and that you receive a clear explanation regarding your withdrawal.
Kind regards,
Jabulabets Support Manager