SM
Simnikiwe M
1 reviews | Active since Aug 2026
26 Aug 2026, 17:06
I want my money back
Yes — HelloPeter is the right move, Jabula answers fast there because public.
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Jabulabets auto-added bonus locked my withdrawal and Forfeit deleted my winnings of R2000 Wich I played with my money
I opened an account on Jabulabets as a new customer [***].
On [25 Aug 2026] I deposited my own money and won R2,181 on Aviator. Balance showed R2,181.
When I tried to withdraw R20000, I got message: "Some or all of your funds are locked due to an active bonus". I never requested any bonus. The bonus was auto-added by Jabula.
As a new user, I thought clicking "Forfeit / Cancel Bonus" would unlock my money for withdrawal. I did not know it would delete my real money winnings. Immediately after clicking, my balance went from R2,181 to R0.
I contacted WhatsApp support *** but no response.
I am requesting Jabula to: 1. Confirm bonus was added without my opt-in 2. Remove the bonus and restore my real deposit + winnings of R2,181 to withdrawable I have the screen shot with the balance before it vanished..I have been emailing support no response
Helpful (0)
Replies (3)0
Replies (3)
Jabulabets's replyOfficial
28 Aug 2026, 09:30Hi Simnikiwe,
Thank you for bringing this to our attention. We sincerely apologise for the frustration and concern caused by the bonus restriction and the delay in receiving assistance.
Thank you for bringing this to our attention. We sincerely apologise for the frustration and concern caused by the bonus restriction and the delay in receiving assistance.
Please note that when an active bonus is cancelled or forfeited before the applicable wagering requirements have been completed, the bonus funds and any associated winnings generated while the bonus is active are forfeited in accordance with the bonus terms and conditions.
The “Forfeit/Cancel Bonus” option is specifically intended to cancel the active bonus, and confirming this action results in the forfeiture of the bonus balance and associated winnings where the wagering requirements have not been met. This is why the balance changed after the bonus was forfeited.
We appreciate that the outcome may not have been clear to you at the time, particularly if the bonus was automatically app**** to your account. We are sorry for any confusion this may have caused.
https://www.jabulabets.co.za/bonus-terms-and-conditions#btc-section-3
https://www.jabulabets.co.za/bonus-terms-and-conditions#btc-section-3
Your concern regarding the bonus being automatically added, as well as your screenshot and previous attempts to contact Support, should be reviewed against your account and transaction history. Please contact our Support Team via Live Chat so that we can verify the account details and ensure the matter is handled appropriately.
We value your experience as a Jabulabets customer and appreciate your patience while this is reviewed.
Kind regards,
Jabulabets Support Manager
Kind regards,
Jabulabets Support Manager
Jabulabets's reply28 Aug 2026, 09:30
Official
Hi Simnikiwe,
Thank you for bringing this to our attention. We sincerely apologise for the frustration and concern caused by the bonus restriction and the delay in receiving assistance.
Thank you for bringing this to our attention. We sincerely apologise for the frustration and concern caused by the bonus restriction and the delay in receiving assistance.
Please note that when an active bonus is cancelled or forfeited before the applicable wagering requirements have been completed, the bonus funds and any associated winnings generated while the bonus is active are forfeited in accordance with the bonus terms and conditions.
The “Forfeit/Cancel Bonus” option is specifically intended to cancel the active bonus, and confirming this action results in the forfeiture of the bonus balance and associated winnings where the wagering requirements have not been met. This is why the balance changed after the bonus was forfeited.
We appreciate that the outcome may not have been clear to you at the time, particularly if the bonus was automatically app**** to your account. We are sorry for any confusion this may have caused.
https://www.jabulabets.co.za/bonus-terms-and-conditions#btc-section-3
https://www.jabulabets.co.za/bonus-terms-and-conditions#btc-section-3
Your concern regarding the bonus being automatically added, as well as your screenshot and previous attempts to contact Support, should be reviewed against your account and transaction history. Please contact our Support Team via Live Chat so that we can verify the account details and ensure the matter is handled appropriately.
We value your experience as a Jabulabets customer and appreciate your patience while this is reviewed.
Kind regards,
Jabulabets Support Manager
Kind regards,
Jabulabets Support Manager
SM
Simnikiwe M's updateReviewer Update
28 Aug 2026, 13:52> Hi Jabula Bets Team,
> Thank you for your email.
> Please send me proof where I accepted the third deposit bonus, and my full bet history showing the wagering.
_ I did not intend to take a bonus. I was playing with my own deposit. If the bonus was added automatically without my clear consent, I request that my original deposit and winnings from my own money be returned, as per the Consumer Protection Act.
SM
Simnikiwe M's update28 Aug 2026, 13:52
Reviewer Update
> Hi Jabula Bets Team,
> Thank you for your email.
> Please send me proof where I accepted the third deposit bonus, and my full bet history showing the wagering.
_ I did not intend to take a bonus. I was playing with my own deposit. If the bonus was added automatically without my clear consent, I request that my original deposit and winnings from my own money be returned, as per the Consumer Protection Act.
Jabulabets's replyOfficial
11 Sept 2026, 09:28Hi Simnikiwe,
Thank you for your response. We completely understand your concern, particularly as you are stating that you did not intend to accept or use the third deposit bonus.
We take your concerns seriously and would be happy to review this for you.
To clarify, the fact that a bonus was app**** to an account does not, on its own, allow us to determine whether it was accepted, used, or whether the associated wagering requirements were applicable in the circumstances. We therefore need to review the relevant account activity and transaction history before providing you with a final outcome.
We also note your reference to the Consumer Protection Act. Your concern regarding the automatic application of the bonus will be considered as part of the review, and we will ensure that the matter is assessed appropriately based on the account records and applicable terms.
We also note your reference to the Consumer Protection Act. Your concern regarding the automatic application of the bonus will be considered as part of the review, and we will ensure that the matter is assessed appropriately based on the account records and applicable terms.
We appreciate that this has been frustrating, and we apologise for the delay and inconvenience you experienced when trying to obtain assistance.
As this requires access to your account-specific information, please contact our Support Team via Live Chat so that we can securely verify your account and proceed with the investigation.
We value you as a Jabulabets customer and want to ensure that your concern is properly reviewed rather than simply providing you with a generic response.
Kind regards,
Jabulabets Support Manager
Jabulabets's reply11 Sept 2026, 09:28
Official
Hi Simnikiwe,
Thank you for your response. We completely understand your concern, particularly as you are stating that you did not intend to accept or use the third deposit bonus.
We take your concerns seriously and would be happy to review this for you.
To clarify, the fact that a bonus was app**** to an account does not, on its own, allow us to determine whether it was accepted, used, or whether the associated wagering requirements were applicable in the circumstances. We therefore need to review the relevant account activity and transaction history before providing you with a final outcome.
We also note your reference to the Consumer Protection Act. Your concern regarding the automatic application of the bonus will be considered as part of the review, and we will ensure that the matter is assessed appropriately based on the account records and applicable terms.
We also note your reference to the Consumer Protection Act. Your concern regarding the automatic application of the bonus will be considered as part of the review, and we will ensure that the matter is assessed appropriately based on the account records and applicable terms.
We appreciate that this has been frustrating, and we apologise for the delay and inconvenience you experienced when trying to obtain assistance.
As this requires access to your account-specific information, please contact our Support Team via Live Chat so that we can securely verify your account and proceed with the investigation.
We value you as a Jabulabets customer and want to ensure that your concern is properly reviewed rather than simply providing you with a generic response.
Kind regards,
Jabulabets Support Manager