JO
Janine O
1 reviews | Active since Dec 2014
31 Aug 2026, 09:54
Failed to pay our
Failed as a Casino to sort out my query, never got paid even though they have insisted I have. I have been in contact with the bank regarding the ewallet, they have never received a notification from Jabulabet to release funds to my ewallet. your screen dump does not prove that this was send to my cellphone or ewallet. you say this was a reference number for the bank to pay to me, well the bank said the reference number should be the cell phone number. to date I have not received my winning. I will not stop until you have an internal investigation as someone has received my funds and it was not me.
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Jabulabets's replyOfficial
11 Sept 2026, 09:43Hi Janine,
Thank you for sharing your concerns. We sincerely apologise for the frustration and disappointment this situation has caused, especially as you have not received the winnings you expected.
We understand that a payment confirmation or reference number alone does not resolve your concern if the funds have not reached your eWallet. We also take your statement that the bank has confirmed they have not received a notification seriously.
We would like to assure you that your case can be escalated for a thorough internal investigation. Our Payments Team can review the full transaction trail, including the payment status, reference details, destination information, and any available confirmation from the payment provider.
We want to establish exactly what happened to the funds and ensure that the matter is properly addressed rather than simply advising that the payment was successful.Please contact our Support Team via Live Chat with your account details so that we can securely verify the account and escalate the matter to the relevant team for further investigation.
We appreciate your patience and understand your determination to have this resolved. Your concern is important to us, and we will ensure that it receives the appropriate attention.
Kind regards,
Jabulabets Support Manager
Thank you for sharing your concerns. We sincerely apologise for the frustration and disappointment this situation has caused, especially as you have not received the winnings you expected.
We understand that a payment confirmation or reference number alone does not resolve your concern if the funds have not reached your eWallet. We also take your statement that the bank has confirmed they have not received a notification seriously.
We would like to assure you that your case can be escalated for a thorough internal investigation. Our Payments Team can review the full transaction trail, including the payment status, reference details, destination information, and any available confirmation from the payment provider.
We want to establish exactly what happened to the funds and ensure that the matter is properly addressed rather than simply advising that the payment was successful.Please contact our Support Team via Live Chat with your account details so that we can securely verify the account and escalate the matter to the relevant team for further investigation.
We appreciate your patience and understand your determination to have this resolved. Your concern is important to us, and we will ensure that it receives the appropriate attention.
Kind regards,
Jabulabets Support Manager
Jabulabets's reply11 Sept 2026, 09:43
Official
Hi Janine,
Thank you for sharing your concerns. We sincerely apologise for the frustration and disappointment this situation has caused, especially as you have not received the winnings you expected.
We understand that a payment confirmation or reference number alone does not resolve your concern if the funds have not reached your eWallet. We also take your statement that the bank has confirmed they have not received a notification seriously.
We would like to assure you that your case can be escalated for a thorough internal investigation. Our Payments Team can review the full transaction trail, including the payment status, reference details, destination information, and any available confirmation from the payment provider.
We want to establish exactly what happened to the funds and ensure that the matter is properly addressed rather than simply advising that the payment was successful.Please contact our Support Team via Live Chat with your account details so that we can securely verify the account and escalate the matter to the relevant team for further investigation.
We appreciate your patience and understand your determination to have this resolved. Your concern is important to us, and we will ensure that it receives the appropriate attention.
Kind regards,
Jabulabets Support Manager
Thank you for sharing your concerns. We sincerely apologise for the frustration and disappointment this situation has caused, especially as you have not received the winnings you expected.
We understand that a payment confirmation or reference number alone does not resolve your concern if the funds have not reached your eWallet. We also take your statement that the bank has confirmed they have not received a notification seriously.
We would like to assure you that your case can be escalated for a thorough internal investigation. Our Payments Team can review the full transaction trail, including the payment status, reference details, destination information, and any available confirmation from the payment provider.
We want to establish exactly what happened to the funds and ensure that the matter is properly addressed rather than simply advising that the payment was successful.Please contact our Support Team via Live Chat with your account details so that we can securely verify the account and escalate the matter to the relevant team for further investigation.
We appreciate your patience and understand your determination to have this resolved. Your concern is important to us, and we will ensure that it receives the appropriate attention.
Kind regards,
Jabulabets Support Manager