Bad customer service

I have been a loyal customer to Jabula for years I do my hair and nails all the time at the place but i have recently installed a weave a week ago and i wasn't happy with the way it looks and it cost a lot of money i went to the salon in the promanade after work the Manager didn't even care was on her phone no remorse asked an assistance to see to me only to be told to come back the next day as the person who did the hair was off duty, she had no sense of remorse or empathy about my circumstances i wake up at 2am everyday i leave work at 14:30, I get to the salon around past 15:00 pm and only to be told we cant help you imagine that