A whole lot of broken branches and promises!

On 15 and 16 January, J and G New Horizons was appointed to carry out extensive pruning of my blue gum trees. Unfortunately, as they were too much in a hurry, they didn’t take the necessary precautions allowing the branches to just drop resulting in extensive damage to my property, which included a bent steel gate that now requires lifting to open and close, a snapped fence in multiple areas, broken plants, a damaged pond, bird feeder, garden chair and bench, as well as punctures in my chicken coop enclosure.

J and G Horizons Projects are insured with Outsurance, and a claim was registered on 3 February. However, nearly six months have passed now and the matter remains unresolved. Outsurance have informed me that they are only able to communicate through their client. J and G Horizons Projects advised that they have paid the excess and are awaiting further action from the insurer and I’m being bounced around from the one to the other, promise upon promise and waiting and hoping but to date nothing has happened.

I am so disappointed and deeply frustrated by J and G Horizons and by the lack of progress and transparency by both parties - I am not even certain whether all the damages I reported are included in the claim as Outsurance ‘can only speak to their client who isn’t making contact to make right what he caused. This experience has been extremely distressing, and I am disheartened by how long it has taken without any resolution or clear communication.

I am now turning to HelloPeter in the hope that both parties will take responsibility and work together to resolve this matter promptly and fairly so I can move on from this nightmare!