MS
Morne S

1 reviews | Active since Sept 2012

08 Dec 2016, 07:45

Takes off debit orders when they feel like it

<p>I took a loan with Izwe, and the debit order is instructed to go off my account on the 26th of each month, I made payment every month, the 26th November they took thier premeuim, now this morning on the 8th December they debit my account again, who are they to just take debits when they feel like it, my debit order date is the 26th we have this in a agreement, please see that the debit ****** on the 8th of December gets returned immediatly or I will take further action.</p>

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Replies (1)
Izwe Loans
Izwe Loans's reply09 Dec 2016, 14:28
Official

Dear Mr. Senekal :

Thank you for referring your matter via Hello Peter.

Unfortunately, following a number of contact attempts we have been unable to connect with you in respect to your complaint via Hello Peter. As a result we have provided a comprehensive written response in private.

Should you require any further information , we encourage you to contact our Customer Support Channel on ***.

Thank you for your patronage.

Izwe Loans

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