1 reviews | Active since Aug 2012
Pathetic Service and False Advertising
<p>My wife app**** for a loan with this useless company. At first she needed to email all documentation, which is understandable, then she was informed after half a day that they needed bank statements. So she send it through the following morning. *********** as they are they told her they will get back to her after receiving the documents, which they did not. She phoned, just to be informed the Monday that the people working with the bank statements only got it on Monday and that management has the documents now and they are processing. She was then told that she will have an answer by cob Monday. Nothing. Tuesday she phoned, documents is still at *********** management. She phoned back again, just to get an answer....declined, because you do not meet the requirements!!!!!!!!!!!!!What bull**** is that? After she has been told that she was pre approved? You cannot advertise as a loan service provider if you just decline people because you want to. Because that is what happens. As soon as people are hassling you to get answers, you decline them because you do not want to rushed, or reminded that you are actually a lot of *********** pieces of ****....and that the company who you work for, only appointed you, not because they wanted to, but because they were forced to. Useless, ***********, stupid loan service provider advertising falsely as a company helping blacklisted people. STOP LYING TO PEOPLE. </p>
Dear Ms. Lubbe :
Thank you for referring your matter via Hello Peter.
Fortunately we have been able to connect with you telephonically in respect to your complaint via Hello Peter.
Following the relevant note on Hello Peter and our ensuing exchange it is clear we need to apply greater emphasis on internal processes impacting the customer journey from start to finish.
We look forward to delivering a more customer centric service in the future.
Should you require any further information , we encourage you to contact our Customer Support Channel on ***.
Thank you for your patronage.
Izwe Loans
***
Dear Ms. Lubbe :
Thank you for referring your matter via Hello Peter.
Fortunately we have been able to connect with you telephonically in respect to your complaint via Hello Peter.
Following the relevant note on Hello Peter and our ensuing exchange it is clear we need to apply greater emphasis on internal processes impacting the customer journey from start to finish.
We look forward to delivering a more customer centric service in the future.
Should you require any further information , we encourage you to contact our Customer Support Channel on ***.
Thank you for your patronage.
Izwe Loans
***
Dear Ms. Lubbe :
Thank you for referring your matter via Hello Peter.
Fortunately we have been able to connect with you telephonically in respect to your complaint via Hello Peter.
Following the relevant note on Hello Peter and our ensuing exchange it is clear we need to apply greater emphasis on internal processes impacting the customer journey from start to finish.
We look forward to delivering a more customer centric service in the future.
Should you require any further information , we encourage you to contact our Customer Support Channel on ***.
Thank you for your patronage.
Izwe Loans
***
Dear Ms. Lubbe :
Thank you for referring your matter via Hello Peter.
Fortunately we have been able to connect with you telephonically in respect to your complaint via Hello Peter.
Following the relevant note on Hello Peter and our ensuing exchange it is clear we need to apply greater emphasis on internal processes impacting the customer journey from start to finish.
We look forward to delivering a more customer centric service in the future.
Should you require any further information , we encourage you to contact our Customer Support Channel on ***.
Thank you for your patronage.
Izwe Loans
***
