1 reviews | Active since May 2016
Loan Declined After Being approved and with underwriters
<p> </p> <p>I app**** for a loan with this company in September</p> <p>sent 21 emails</p> <p>made numerous calls</p> <p>left messages and no feedback, it took so long I had to resubmit my documentations again and new statements.</p> <p>Only got told by 2 senior staff members after a month that my bank account needs to be on my personal name after staff had failed to explain everything during the first call</p> <p>How do they reject and approved loan after the offer docs has been signed twice and then reject it.</p> <p>There has been no proper feedback or communication from staff and managment and the lack of synergy between departments has left me frustrated as I am sure I am not the only one. I spoke to David Hoots on the phone and he seemed more interested in me personally than symphatising with my situation and was very disconnected with me as a customer sounding very set on not helping. If this is the service they deliver how is it legal as they do not explain any procedures from the initial call.</p>
Dear Mr. Snyders :
Thank you for referring your matter via Hello Peter.
Fortunately we have been able to connect with you telephonically and by means of email in respect to your complaint via Hello Peter.
As confirmed with Izwe Loans, your application has been declined due to failing an Izwe Loan business rule. As committed in our connect yesterday, upon further investigation we have concluded your application should have been declined in our sales conversation (initial call) with you on 14 September 2016.
As a result of the application outcome , your subsequent disappointment and frustration, we have highlighted this 'product knowledge gap' to our relevant management team. In addition we have informed / reminded our direct sales channel consultants accordingly.
Mr.Snyders , on behalf of Izwe Loans , I extend our sincerest apologies for the displeasing experience with Izwe Loans.
In conclusion it is clear we have not delivered our best service from start to finish. Be assured , as we wish to stay in business we have taken your honest feedback to head and heart and look forward to impacting the lives of other customers for the right reasons from start to finish.
Should you require any further information , we encourage you to contact our Customer Support Channel on ***.
Thank you for your patronage.
Izwe Loans
***
Dear Mr. Snyders :
Thank you for referring your matter via Hello Peter.
Fortunately we have been able to connect with you telephonically and by means of email in respect to your complaint via Hello Peter.
As confirmed with Izwe Loans, your application has been declined due to failing an Izwe Loan business rule. As committed in our connect yesterday, upon further investigation we have concluded your application should have been declined in our sales conversation (initial call) with you on 14 September 2016.
As a result of the application outcome , your subsequent disappointment and frustration, we have highlighted this 'product knowledge gap' to our relevant management team. In addition we have informed / reminded our direct sales channel consultants accordingly.
Mr.Snyders , on behalf of Izwe Loans , I extend our sincerest apologies for the displeasing experience with Izwe Loans.
In conclusion it is clear we have not delivered our best service from start to finish. Be assured , as we wish to stay in business we have taken your honest feedback to head and heart and look forward to impacting the lives of other customers for the right reasons from start to finish.
Should you require any further information , we encourage you to contact our Customer Support Channel on ***.
Thank you for your patronage.
Izwe Loans
***