I dont have a loan with you

Good day

I checked my credit report and it states I have an izwe loan taken out in 2016. And im in arears.

Please contact me as I am sure I did never take a loan from you, and it is affecting my crdit score.

Mrs MS Jonk

id nr ********** 043087

Also if you have proof that I have a loan email it to me other wise clear my name please