Horrific customer experience

I have had a dispute since march lst year and eventually wrote to them directly with no response.

Francis, Zay Tue 5/4/2021 9:25 AM Good day

MBD Ref:

I had fallen behind on payments and spoke to your Contact Centre agent who confirmed that the period will just eb extended until the loan is paid without any costs(please pull your recordings).

I have since made a payment in March last year and confirmed with MBD the dispute on the outstanding amount.

I have had no resolution and upon numerous occasions was told that the atter will eb referred back to Izwe. Nothing to date.

I have also asked for the Ombuds details to lodge a formal complaint and nothing received except this number today: *** which does not go through. I tried 3 times.

Can you please investigate and provide feedback before I go to the Ombudsman.