Do not want to assist

On Tuesday 2015-07-07 I Request a settlement on my loan because I want to settle the loan as soon as possible. <br> I send an email to Izwe loans...the only email address available on the documents to request the settlement. Nawaal Abrahams responded that I must phone for the settlement. Because I was on course I could not make calls and stay on the telephone for long periods so I resend an email requesting the settlement... Usually settlement must be requested in writing... AGAIN Nawaal Abrahams respond with telephone numbers that I must call. When I called the numbers on 2015-07-09 I was informed that they will send me a document via email that I must complete and send back to request the settlement. My Question is WHY could Nawaal not just forward the document to request the settlement to me or at least forward the email to the relevant department that could assist me? I feel that Nawaal could really improve on his service as I now have to wait 4 days for the settlement amount and that means that more interest would be added because now its Friday so by sending the request for settlement today means I will only get the settlement amount next week. Poor Service Nawaal Abrahams