Bad Service /**** Quote ***
<p>I was phoned and the whole loan was done over the phone on 10/01/2017, i was told i would receive a quote to sign. I never did receive that quote.</p> <p> </p> <p>I emailed and phoned, almost 3 weeks later i have received a quote with details i did not provide. I was told to fax the conpleted forms and supporting docs. I got an OK, Izwe did not get it. I was told i should email, i was told to use ********** That did not work as it gives an error, so i phoned again, i was told that miracously now the quote was there but not payslips. I kept on explaining myself but the consultant keep on telling me to email it.... what a joke. </p> <p> </p> <p>No one seems to care, no one listened. One month and 3 days later, is this company for real?????? A loan for my student son's registration and i sold stuff as this is such a *****</p>
Dear Ms. Smit :
Thank you for referring your matter via Hello Peter.
Unfortunately we have not been able to connect with you telephonically in respect to your complaint via Hello Peter.
We are pleased to confirm your successful transaction with Izwe Loans.
Thank you for your honest feedback, enabling Izwe Loans to review and amend our internal processes for an improved customer experience. We look forward to delivering a more customer centric service in the future.
Should you require any further information , we encourage you to contact our Customer Support Channel on ***.
Thank you for your patronage.
Izwe Loans
***
Dear Ms. Smit :
Thank you for referring your matter via Hello Peter.
Unfortunately we have not been able to connect with you telephonically in respect to your complaint via Hello Peter.
We are pleased to confirm your successful transaction with Izwe Loans.
Thank you for your honest feedback, enabling Izwe Loans to review and amend our internal processes for an improved customer experience. We look forward to delivering a more customer centric service in the future.
Should you require any further information , we encourage you to contact our Customer Support Channel on ***.
Thank you for your patronage.
Izwe Loans
***
Thank you to the bright stars that worked around the clock: Nonthando who took my quote and took responsibility, you are awesome and my brightest star goes to Jansen B, you took my call, you listened and cared and give me your personal email adress. What a man!!!!!
Thank you to the bright stars that worked around the clock: Nonthando who took my quote and took responsibility, you are awesome and my brightest star goes to Jansen B, you took my call, you listened and cared and give me your personal email adress. What a man!!!!!
