KP
Kobus P

1 reviews | Active since Jul 2014

24 Mar 2016, 13:02

Bad service in general

I app**** for a loan over a month ago..<br> <br> I sent all the required documentation. And they never cam back to me.<br> Then a month later they tell me that the loan that I app**** for was still available.<br> I had to resend them all the documents that I initially sent.<br> After I sent the documents, I phoned in to confirm that they had received it.<br> A week later I phoned in to find out what the status was, they told me that they were still waiting on documents?<br> <br> I sent it for the third time, - today I made about 10 calls to the call centre just to get the phone dropped in my ear.<br> <br> I will not recommend anyone to approach them for a loan, you are wasting valuable time where you could have just gone elsewhere.<br> <br>

0
Replies (2)
Izwe Loans
Izwe Loans's reply24 Mar 2016, 14:54
Official
Hello kpretorius121,

We apologise for the service you experienced.

We will investigate immediately and get back to you.

Thank you

The Izwe Team

Izwe Loans
Izwe Loans's reply19 May 2016, 12:41
Official

Dear kpretorius121,

Your Application was approved.

The approval was confirmed with you.

Payout of the loan amount was scheduled and made to you.

we trust that this resolves your query to your satisfaction.

Kind regards,

Izwe Team