Bad Service

I manually paid my account on the 18.09.2017, my payment reflected on my account on their system on 18.09.2017, then on the 21.09.2017 and 22.09.2017 you tried to debit my account, on the 26.09.2017 i spoke to Nobuhle Nkosi who advise that they would refund me for my failed debit order fees if i could send then proof of payment for R300 in fees charge and also a bank statement to show that the costs incurred. Which i sent to her on the 10.10.2017, it took 15 days and 6 emails for someone to come back to me. I then received and email from Yolande Coetser stating that they can not be held liable for me choosing to pay manually, i then asked why they have an option to pay manual on there internet page and was told (There are some clients that pay manually. That option is for them. Even clients that has a debit order agreement makes manual payments), to which i asked ( Ok so you are saying the clients that have debit order agreements pay manually, which is what i did and then you still went a head and debited my account. ) and now get a complete different reply (Yes sir they make manual payments towards their loan and still the debit order runs. They make manual payments when they want to pay in extra on their accounts. Therefore sir you made a manual payment and your debit order ran. We can therefore not refund you your bank charges.) all they know how to do is talk round in circles first they say its for (There are some clients that pay manually. That option is for them. Even clients that has a debit order agreement makes manual payments). I find this totally unacceptable that it took 15 days for them to come back to me and now are saying it is my fault that i didn't let them know i paid manually when my payment reflected on their system on the 19.09.2017 and they have an option to pay manually on there system.