1 reviews | Active since Feb 2014
Bad service
<p>I have been contacted by izwe loans to apply for a loan. I did and send them all the relevant documents. They kept on phoning me and SMS me about outstanding docs. I send the docs again and they confirmed they received all the docs. It's been 2weeks now with no feedback just SMS about outstanding docs. When I tried to phone no answer or someone will get back to me and no response to my emails. What is going on?</p>
Dear Shanne12,
Our Call Centre Manager called you and spoke to you regarding your complaint and made best efforts to resolve it.
The documents referred to were mistakenly not forwarded to us by a business partner and we sincerely apologise for the inconvenience this caused.
We trust that this matter has been resolved.
Kind regards,
The Izwe Team
Dear Shanne12,
Our Call Centre Manager called you and spoke to you regarding your complaint and made best efforts to resolve it.
The documents referred to were mistakenly not forwarded to us by a business partner and we sincerely apologise for the inconvenience this caused.
We trust that this matter has been resolved.
Kind regards,
The Izwe Team