AVOID THIS FLORIST - BEWARE!

Beware of this florist, and I caution you not to use them.

I'm an Australian who used their website and paid via PayPal to send flowers to my girlfriend in South Africa.

They have just ruined a birthday for the second time.

The first time I ordered a delivery of flowers was in December 2023, with a balloon to say, "I love you." What occurred was the delivery being delivered a day late with zero communication from them, and the balloon they delivered that was supposed to say "I love you" was completely blank, and I mean blank as in that there was nothing on it—a sliver blank balloon. I emailed in to ask how this happened and got no response.

I should have learned from the above, but I was silly enough to think that the first instance was an isolated mistake, so I ordered again for my girlfriend's birthday on February 8. I requested next-day delivery and paid via their website using PayPal. Yesterday evening, my girlfriend said that no delivery had been made. It immediately made me think of the disaster last time. They did not deliver on the day I booked and paid for, and I received no communication to notify me of any issues.

I sent them an email today before they opened and another one at midday, and now the whole day has passed. They are two days late with the delivery; I have no idea what is happening, and they don't reply to numerous emails. The email has been checked.

I've now had no choice but to lodge a PayPal claim for almost USD $200, and the gift I planned for my girlfriend has again been ruined by this florist.

They don't answer emails, but I suspect they will reply to this review. Thankfully, I used PayPal, so I can get my money back.

I'm so disappointed and felt I had to write this review to warn others.

Update

It has now been 3 days and I have still not received any communication from them and no delivery has been made. They still have not responded to the PayPa