Complete failure to deliver!

IYOS Canal Walk - I purchased a new nomination charm for my daughter's birthday. The charm was ordered and a deposit was paid on the 14 May. The purchase/transaction was completed by the regional manageress, Danielle, who happened to be in the store at the time of purchase. Danielle advised that the order would take 7 working days and I would be contacted to collect the charm. There was no call after 11 working days so I called to follow up. The consultant informed me that there was no order or proof of purchase for my charm. I was infuriated and insisted that Danielle call me. Monday, 1 June, I received a call from a consultant to inform me that the charm had arrived and I may collect. Today, 6 June, I went in to collect the charm. The charm was no where to be found... there was NO charm!!! I demanded a refund and took my business else where. I'm surprised that this store is still operational with poor service, no feedback and no customer service! <br> Danielle, you do not deserve to be in the position or have the title of regional manageress! You are a pathetic example to your staff! And yes Danielle, I am still waiting for your call!