Empty Promises, No professionalism, No product

So I placed an order for a desk from them on the 15th of June 2021. I selected cash on Delivery and entered my address in their address field. There was no way of selecting colours so I just specified in the comments box that I wanted the colour pictured on the site. I would get an order confirmation by email shortly after

A day or two later I would receive a phone call informing me that they have two colours on hand and that the other colours (including the one I wanted) would take about 3-4 weeks to get. So I ask to be sent a mail with pictures of the colours available. The person on the line agreed, but after the conclusion of the phone call, nobody sent me anything.

The next day I called them asking again they could send me the colours. This time they did, I looked at the images and rep**** to that very email. But again to my surprise, nobody came back to me.

So later that day I called again asking if they had gotten my mail stating which colour I had chosen and they said they had. The gentleman I spoke to said he'd come back to me the next day. The next day comes and they tell me that They will be able to deliver to me on the day.

Later than afternoon, after having gotten no delivery, I then call them again asking what happened and they tell how busy it got and that the next day they won't be able to deliver either. They then tell me they will be able to deliver the next week on Monday.

Come Monday I am again told a story as to why they cannot deliver but promise first thing in the morning the next day, they Will deliver to me

Come the next day, They call me stating how they are lost and ask me if I am in Thembisa, to which I rep**** no and tell them where I am based. Something about the way the site captures addresses gave them the wrong address. again they say they will call me back, and again, nobody calls me back.

So Later that day I call them again and ask what happened. The gentleman says that because of where I am, I will need to pay an additional 400 Delivery. at This point, I am fuming because the website and Order email CLEARLY state that Delivery in Gauteng is R350 and I live in Gauteng. the gentleman says he will discuss the matter with his boss and will call me back. AGAIN he does not call me back.

The next day, which is the day I am writing this, I call the company again telling them my frustration with the matter. They are still adamant on their R750 delivery despite what my order number says.

At this point, I told them to cancel the order because I was fed up dealing with them. I think it's unacceptable that they can post something on their website and allow us to make orders only to tell us that we need to pay more money for Delivery. Not to mention their lack of professionalism with regards to telling customers they will get back to them but never doing so. This situation is so frustrating and I really hope they improve this for future customers.