Zero customer service

I spoke to an agent on 17/06/2021 and completed a quotation for 2 cars ( Hyundai Accent and Hyundai Venue) . My first quote was R2025...I am currently paying R1839.53. Since the quote was higher I asked about the current promotion. After completing the underwriting my quote was down to around R1900. Since the quote was still higher than my current insurance. I was asked to send through my policy schedule and my claim history for the R1750 since I was with my current insurer for more than 3 years. All the documents were sent through. Today morning (21/06/2021) I get a call from a guy to tell me that the underwriters advised that I do not qualify for this promotion since I participated last year November. I told the guy that I was not informed about that. I was just informed someone will contact me.

I told them the vehicle was different and how come they are not trying to better the quote all they are saying is that I do not qualify . His response was that he is not sure all he knows is that I do not qualify. I told him I was not happy and why intiually I was not advised that I do not qualify???? Why must I go through the entire process and then be advised??? I would like you to listen to the recording and send me a copy as well so this issue can be rectified

SENT THREE EMAILS TO THE COMPLAINTS EMAIL ADDRESS BUT NO RESPONSE