Your service is very, very terrible!!!!!

<p>My sister had a car accident in December, the assesment of the car was done beginning of January. After that we waited to get feedback, and only when we called to find out what's happening do we hear there's a problem with parts. And seemingly the iWyze staff wasn't even aware because they first had to call and find out from the panelbeaters. And this in the last week of February. After that inquiry with them, suddenly the panelbeaters then had the parts the following week. I'm not sure I should trust that the parts were not there all along. Last week at the beginning of March they started working on the car, and yesterday the panelbeaters called to tell us that the car will have to be written off and that they couldn't get a hold of iWyze and so we'd have to call them to tell them. This morning when we called them, they were still unaware of this. We've been calling iWyze the whole day to try and get a resolution and they tell us that they sent and email and they'll wait for 48hours to get feedback... Really??? After 3 months without a car, is that what you are going to tell me? We requested them to call the panelbeaters so they can get it from them but it seems that's too much of an imposition because they only communicate by email!!! The person who's supposedly dealing with this claim has been on the phone from morning until now and has not taken 10mins just to check with them and let us know what's going on... No one calls back to say this is what is happening now??? I mean really... is this a fair service???</p>