Your customer service is going from bad to worse, there is minimal progress on claims unless you follow up

Your customer service is going from bad to worse, there is minimal progress on claims unless you follow up. No drive from agents to try and help they are happy to fob you off on the next person. No courtesy to return calls or emails. Unless the manager intervenes the service is down right unprofessional and pathetic. For such a big insurance brand, you will lose clients unless staff are better trained.