You shouldn't be in a customer service industry!

I am disgusted by the way you service your customers. My mother who has been paying her monthly premiums without any interruptions submits a claim for her car over a month and a couple of days ago and to date no one has thought to give her a status on her claim. She has made numerous calls to find out the outcome of her claim and has been sent from one individual to the next. Now she has to return her courtesy car, and when calling in is told that her claim hasn't been approved. A month later, no one has thought to give her updates on the progress or a status as to how far her car is from getting fixed. She returns to work in the next couple of days, and she is without a car or a courtesy car. What does she do now.. I have heard the worst stories about insurance claims but never to this degree. The incompetence, the carelessness, the lack of customer service. How you guys are still in operation is beyond me. Happy to collect premiums but take a back seat with it comes to servicing your clientele. Such a disappointment. I actually cant.