You must be in danger to claim

iWyze - Fine-print is so well written: If you have a housebreak and nothing was damaged due to a good planning of the culprits. If you are asleep you were not threatened with burglars in your house, so it is not a *******. Nothing was broken, so it was not a theft - yet everything went missing.<br> <br> So as long as we are fine, asleep and nothing is broken, if the items in your house miraculously disappear, you cannot claim for them.<br> <br> We had a break-in at our place on the 25th Feb 2016, and after speaking to the call centre, they logged my claim. 1 week later I called for a follow-up, and was told that they would like to get some pictures of the scene - now why could they not ask for this in the first place? <br> <br> If this did not upset me already - to wait a week and no progress - the guy then emailed me back and say their system cannot open JPG image files, I need to PDF them - What systems are they using?<br> <br> Today is the 15th March, almost 3 weeks later, and I have not received any formal response on my claim outcome.<br> <br> I am shocked to be with an insurer that does not have compassion that whilst one is sleeping, there are ******s in the house, and it is OK, as long as they are clever! <br> Thanks