You get what you pay for

I am a Miway client for personal car insurance for a few years. Excellent service, good technology and immediate claims approval on their app. I have recently joined Iwyze business insurance. Five days after joining they have already debited me pro-rata, which is ok. The problem is I have not received my policy documents. I have called their call centre several times and send them emails via their website but nobody wants to send me these documents or update my phone number so I can register on their website to get those docs. IS THERE A COMPANY IN 2023 THAT DOES NOT HAVE AN APP? PATHETIC! Clearly their lower premiums are consistent with their poor service. I wonder the frustration one would experience if you have to claim. To hell with these guys, they can keep their policy docs! I'm switching my business insurance to Miway.