RD
Riona D

1 reviews | Active since Dec 2013

28 Jun 2024, 18:14

wrong information on policy just to get sales

i called Old Mutual Iwyze yesterday 27/6/2024, wanting to get home contents and structural insurance, then sales consultant gave me a good price which i agreed and took it, but when i looked at the policy documents the value of property is wrong, the access is wrong, very different as from what i agreed upon in the telephonic conversation. I very upset as i was **** to just to get the sale, i called Iwyze on 28/6/2024 and spoke to Nomsa customer service who told me she will escalate the matter to her team leader been 10 hours and i still did not get a call, very poor service

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Replies (1)
iWYZE
iWYZE's reply29 Jun 2024, 09:02
Official
Good day Riona D,

We acknowledge receipt of your complaint and regret to learn that our service has disappointed you. Kindly be advised we have escalated your query to the relevant department to assist further.

Regards
The iWYZE Team