Worst service I've ever experienced from any company

Wow where do I start. We struggled with a simple windscreen claim from 7 December 2021 which their service provider kept on moving the installation dates up to 2 months further. After numerous follow up on our side we decided to rather have the claim paid out and cancel the policy all together. You can't get a hold of iWyze. They keep you holding on line for hours on end and sometimes cut you off as soon as someone eventually answers. They do not respond to emails neither 'please call me back'. I tried so many times on all avenues mentioned on their website and app. Now they deducted a premium and promised to pay me back within 2-3 working days, I'm still waiting. They seem to be quick in making promises in the hopes that you will give up trying to contact them as it is really such a mission. This company will never see my name on any of their policies again, there is just no excuse for this level of service.