Worst Service

I send through a claim for my vehicle on the 9th of Feb I’m still waiting for the confirmation from the panel beaters I’ve called more than 10 times to get feedback. I keep getting the same answer that the assessor has send through the claim to BMW Northcliff I’ve called them several times as well to check if they have received anything and they haven’t it’s a month later and my car is not fixed. I am expected to pay R8000 access for such bad service, you are billing me for a service I am not receiving you basically *****ing money out of my account. I don’t have a car and I can’t get a courtesy that I have to pay for by the way .. because my car is still in my possession. Please advise what I need to do to get the service I’m paying for I’m all out of ideas. I no longer have the R8000 to pay access because I had to arrange a car for myself. This insurance has become a liability its costing me money to be insured by Old Mutual. I was told BMW would call me yesterday they didn’t call. I called them myself this morning to check if the claim was send through. BMW did confirm they received an invalid claim from your assessor BMW didn’t approve the amount on the claim because they have not seen the car your assessor estimated his own figures without even seeing my car now I have to go to BMW to fix the mess you have caused. I am extremely disappointed in the service I’ve received. I am going to put this all social media platforms Hello Peter and Ombudsman. By far the worst service I have received and that says a lot about Old Mutual it shows you do not care about your customers