Worst service ever_Iwyze insurance claims

I have been a loyal client of Iwyze for 8 years(uninterrupted) and I have had no claims before except for a once off road assistance in 2022. I registered a claim on the 12th April. The claim was approved on the 17th April but till to this day my car is still with me and I am the one doing follow ups with the panel beaters and them. They do not respond to emails. I emailed the consultant and a supervisor to no avail last week.Panel beater informs me that they are waiting for Iwyze to send them a quote and a go ahead letter.

Their Panels beaters are also in the business of lying and manipulation. They claimed via email that they are not able to get hold of me when asked if they have contacted me. I called them and left several messages until someone told me they are awaiting paperwork from iwyze.

I finally got a call from the Iwyze consultant on Friday to apologise and promised to come back to me the same day with feedback but it was another lie Their service is pathetic and unprofessional when it comes to claims and its not close to the one you get when they sell you a product.

I'm sitting with a car that can break down anytime and sooo frustrated with this