Worst service ever

I have registered a claim with iwyze like 3 weeks or more ago the consultant said she with call me the next day which never happened I needed to speed up the process so I got my documents together and sent it through to another consultant after a few attempts of trying to get this resolved I called in and got to speak to the lady and she said to me that there was no damage to my vehicle and therefore it's a problem to payout, no where did I state that my vehicle was not damaged I sent her a video as my proof that there was damage to my back door and how I assumed that my laptop was taken she said that she will send this through and once again call me with feedback this is a specified item insured with iwyze it's a device I use to do my work I needed this resolved asap. Till today I have no response I have contacted the call center and left 3 messages for her and still nothing if not her then someone needs to call me and let me know what's happening if there is some other documents to that may be required u guys need to contact the me and let me know I hate this no communication. Absolutely the worst service ever. Never expected it from Iwyze. Disgusted