worst service

I am disgusted by your service.Last year November 2020 I took out a vehicle insurance with iWYZE. I was told to go to a Glassfit near me for a vehicle inspection which I did. At Glassfit I was told to do a self inspection via whatsapp that I completed on the 07/11/2020 I still have the whatsapp on my phone as proof. My horror came when I registered on the iWyze website to update my details, only to find out that under my profile it states that I have never done a vehicle inspection meanwhile my account has been debited each month without fail. I called iWYZE which was a struggle to get hold of I might add, to enquire about this and told them what is happening, was told there's nothing they can do I have to download the app and do the inspection. I did that and took all the required picture via the app. The app kept on loading and loading, then when I login again it says that still i have not done the inspection. You will have to fix this I do not have time for this nonsense. Thiis is the worst service in the history of vehicle insurance. Why am I being sent from pillar to post when I am trying to be nothing but compliant. I know for a fact that when it is time for me to make a claim you will use vehicle inspection as an excuse not to cover my claim. If you need my vehicle inspection portfolio you will find it at Glassfit East London (Quigney) I am done with this mess. Seriously you guys are making me weary about insuring my car with you, I do not feel safe and secure with this company. FIX this