Worst service at IWYZE absolutely pathetic

I Have been a client with IWYZE for just over a year I was involved in an accident a hit and run, when this incident occurred I called them immediately as I was in disbelief of what just occurred to top it all I was with my daughter, with all the shock my 1st thought was to call and get some guidance on the next step as this was my 1st and accident. They were ever ready to assist and calmed me down assured me that everything will be okay and need not to worry all I need to do is ensure that myself and daughter is doing well. We'll this was all pretence long story short they assessed the vehicle and came to an conclusion that it was a write-off on the 3rd of June mind you the incident occurred in May, my heart bleed as this vehicle was the best decision I could have ever made I loved this car it has never given me any issues, and as a women we all know how important that is for us. They collected the car mid June and provided an replacement for time being (15 days to be exact) in my mind I thought this would be resolved by then and guess what it was not. I advised the insurance group that I use my vehicle to take my kids to school and it was of utmost importance that we get this sorted before schools open and just as I assumed it's the 29 July and it had still not been resolved. I have to call and continuously find out how far is te process? What is required? What do I need to do to get this sorted? Since May I was informed next week, and when the next week approaches a different story again, I had to get a new vehicle before schools opened to ensure smooth transition towards term 3. To make matter worse I insured my brand new vehicle with them and I am really considering moving to an insurer that will keep their promised and deliver on the service actually paid for. To make matter worse I was informed that I was at fault for this accident even after the 3rd part flea the scene, and that taking my daughter to school on time is not a emergency. To make it worse I should have been in danger to surpass a vehicle that was standing still after I did the necessary indications hooting, flashing headlights, and indicating to surpass this vehicle, they asking all these 2 months after the accident occurred, anything just not to pay out. I was informed that I should have taken the number plate how when all I could think about was my daughter as the 3rd party hit my car on te side she was seated!!! What type of parent would I have been to not care about her safety but about a car!!! I have never been this livid clearly this is not an insurer to be trusted I regret moving over from Discovery to IWYZE they a disgrace. I was informed that I would have a verdict by 27.07.2022 it is the 29.07.2022 no call, no email, nothing. I would like someone to take ownership and actually care I am paying for a service not received. My advise to anyone do not I repeat do not take cover with IWYZE they the worst no empathy nor sympathy for their fellow customers