Worst insurance company ever

On the 26/01/15 my wife was ****** I contacted Iwyze was put on hold till my air time expired eventually when I finally got through to an agent still no action was taken I was given a reference number and emailed the relevant documents but till today no answer. Secondly they are now debiting my account on a non specified date. They willing to take my money but not help when I need the service. It is 6 months later I have called tried to cancel had agents promising to get back to me but still nothing. They have no concept of customer service and I will never recommend them to anyone.